Your safety is our priority
We take your safety seriously. Sylva is built on models that have been rigorously tested.
We strive to make sure that everyone is looked after properly.
If somebody is at risk of harm, Sylva draw on Mental Health First Aid principles to help guide people through a crisis. This includes giving them reassurance, support and information.
Crisis helplines and emotional support
Samaritans
Shout
CALL
Breathing Space
Lifeline
Ethics
Your wellbeing is fundamental
Sylva is carefully managed. It operates with human oversight so that safeguarding is overseen properly and responsibly.
We have trained Sylva to be skilful. It can handle complex, sensitive conversations so that harm and distress is minimised.
Traceability systems are in place, meaning the replies made by Sylva can be explained to people that use it.
Taking our ethical commitments further
We have created an automated supervisor, powered by AI and overseen by qualified human professionals, to review how Sylva interacts with you and flag any ethical concerns. It is built on three guiding principles: your safety, our accountability and the quality of support.
It reviews Sylva to make sure that ethical guidelines are consistently followed. It also provides us with constructive feedback which we use to develop Sylva.
Security
We hold your data with care
Conversations
Your conversation history is securely stored on your device, not on our servers. No humans read your chats except in rare safety situations.
Anonymous sign-up
If you wish, your app onboarding can be completely anonymous.
Certification
We hold multiple security certifications, which require independent audits.
Server security
All communication between your device and our servers is encrypted, protecting you from breaches and unauthorised access.
